Customer Service Fundamentals
$14.95
Learn how to balance personable and professional service, meet resident expectations, and elevate customer experiences in property management.
Customer Service Fundamentals
Exceptional customer service is the cornerstone of successful property management. Customer Service Fundamentals equips professionals with the skills to deliver personable yet professional service, ensuring residents feel valued and supported. This course explores why customer service matters, how to balance friendliness with professionalism, and practical ways to meet and exceed resident expectations. Through interactive learning and real-world examples, participants will gain the confidence to handle everyday interactions with care, build stronger resident relationships, and contribute to a positive community reputation.
Key Topics Covered:
- What Is Customer Service and Why Does It Matter?
- Balancing Personable and Professional Customer Service
- Meeting and Exceeding Customer Expectations
Recommended For: Leasing agents and leasing managers, Property managers and assistant managers, Maintenance staff and service teams, and any property management professional seeking to strengthen customer interactions
- Available Languages – English
- $14.95/Course
- Course Time: 60 minutes
- Exam and Certificate of Completion
Syllabus