Group Account Purchase 15 What is a Group Account? How do I make a Group Account? Can I make multiple Group Account purchases in one transaction? Can I enter my team member’s info during the purchase process? How do I add my team members to my group(s)? What if I need my team to have access to more than one course? I don’t see a Group Management tab. What’s the deal? What do I do if I added an employee with the wrong email address? My employees aren’t receiving their welcome emails. What do I do? Can I reset an employee’s password?
Reporting 3 Can I see the progress my employees are making in completing their courses? I am a Group Leader. How do I access my employees’ certificates? What does the “Status” column tell me on my Group management page?
Access 3 Can I use any browser to take my course? How do I change my account email address? What do I do if I am not receiving an email to verify my account?
FAQ 6 Why is my course progress percentage inaccurate? Is there a limit to the number of time I can retake the final exam? What if I fail the final exam? Are the courses completed at my own pace? How do I get a certificate of completion? Can I review the course?
Annual Group Changes 4 I created my own groups but I can’t add more seats all of a sudden. Why do I have new groups for the same courses? What do I do now? Will my seat balance carry over into the new year?