The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations.
Training Time: Approximately 1 hour – Exam and Certificate of Completion
Key Topics Covered:
- What Is Customer Service and Why Does It Matter?
- Balancing Personable and Professional Customer Service
- Meeting and Exceeding Customer Expectations
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