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Home
Shop
- Courses For You
- Courses For Your Team
Support
- FAQ
Speaker Directory
Cart
- Checkout
Account

Single User Purchase

2

How do I purchase a course for a Single User?
How do I take a course?

Group Account Purchase

14

What is a Group Account?
How do I make a Group Account?
Can I enter my team member’s info during the purchase process?
How do I add my team members to my group(s)?
What if I need my team to have access to more than one course?
I don’t see a Group Management tab. What’s the deal?
What do I do if I added an employee with the wrong email address?
My employees aren’t receiving their welcome emails. What do I do?
Can I reset an employee’s password?
Can I add more seats to my group?
I’m a Group Leader, can I also take courses?
How do I add another Group Leader?
When do my seats expire?
My employee quit before taking the course. Can I delete them and reassign it to someone else?

Reporting

3

What does the “Status” column tell me on my Group management page?
Can I see the progress my employees are making in completing their courses?
I am a Group Leader. How do I access my employees’ certificates?

Access

3

How do I change my account email address?
Can I use any browser to take my course?
What do I do if I am not receiving an email to verify my account?

Employee

1

My employer signed me up to take a course. How do I get started?

FAQ

6

Is there a limit to the number of time I can retake the final exam?
Why is my course progress percentage inaccurate?
What if I fail the final exam?
Can I review the course?
Are the courses completed at my own pace?
How do I get a certificate of completion?

Annual Group Changes

4

Why do I have new groups for the same courses?
I created my own groups but I can’t add more seats all of a sudden.
Will my seat balance carry over into the new year?
What do I do now?

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Group Account Purchase
Can I enter my team member’s info during the purchase process?

Can I enter my team member’s info during the purchase process?

No. This step happens after a purchase is made. After the purchase is complete, you will be able to enter your team members’ info on your Group Management page.

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Updated on September 26, 2025

How do I add my team members to my group(s)?

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