Skip to content

Home
Shop
- Courses For You
- Courses For Your Team
Support
- FAQ
Speaker Directory
Cart
- Checkout
Account

Home
Shop
- Courses For You
- Courses For Your Team
Support
- FAQ
Speaker Directory
Cart
- Checkout
Account

Single User Purchase

2

How do I purchase a course for a Single User?
How do I take a course?

Group Account Purchase

14

What is a Group Account?
How do I make a Group Account?
Can I enter my team member’s info during the purchase process?
How do I add my team members to my group(s)?
What if I need my team to have access to more than one course?
I don’t see a Group Management tab. What’s the deal?
What do I do if I added an employee with the wrong email address?
My employees aren’t receiving their welcome emails. What do I do?
Can I reset an employee’s password?
Can I add more seats to my group?
I’m a Group Leader, can I also take courses?
How do I add another Group Leader?
When do my seats expire?
My employee quit before taking the course. Can I delete them and reassign it to someone else?

Reporting

3

What does the “Status” column tell me on my Group management page?
Can I see the progress my employees are making in completing their courses?
I am a Group Leader. How do I access my employees’ certificates?

Access

3

How do I change my account email address?
Can I use any browser to take my course?
What do I do if I am not receiving an email to verify my account?

Employee

1

My employer signed me up to take a course. How do I get started?

FAQ

6

Is there a limit to the number of time I can retake the final exam?
Why is my course progress percentage inaccurate?
What if I fail the final exam?
Can I review the course?
Are the courses completed at my own pace?
How do I get a certificate of completion?

Annual Group Changes

4

Why do I have new groups for the same courses?
I created my own groups but I can’t add more seats all of a sudden.
Will my seat balance carry over into the new year?
What do I do now?

View Categories

Home
Docs
Group Account Purchase
What do I do if I added an employee with the wrong email address?

What do I do if I added an employee with the wrong email address?

If you mistyped or somehow added an employee with an incorrect email address, simply remove the employee from the group and add them again with the correct email address.

What are your Feelings

Share This Article :

Still stuck? How can we help?

How can we help?

Name: *

Email: *

Message: *

Updated on September 26, 2025

I don’t see a Group Management tab. What’s the deal?My employees aren’t receiving their welcome emails. What do I do?

Powered by BetterDocs

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Comment *

Name*

Email*

Website

Save my name, email, and website in this browser for the next time I comment.

Privacy Policy
Terms of Service

Copyright © 2025 JuvoHub Academy

✕