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Home
Shop
- Courses For You
- Courses For Your Team
Support
- FAQ
Speaker Directory
Cart
- Checkout
Account

Single User Purchase

2

How do I purchase a course for a Single User?
How do I take a course?

Group Account Purchase

14

What is a Group Account?
How do I make a Group Account?
Can I enter my team member’s info during the purchase process?
How do I add my team members to my group(s)?
What if I need my team to have access to more than one course?
I don’t see a Group Management tab. What’s the deal?
What do I do if I added an employee with the wrong email address?
My employees aren’t receiving their welcome emails. What do I do?
Can I reset an employee’s password?
Can I add more seats to my group?
I’m a Group Leader, can I also take courses?
How do I add another Group Leader?
When do my seats expire?
My employee quit before taking the course. Can I delete them and reassign it to someone else?

Reporting

3

What does the “Status” column tell me on my Group management page?
Can I see the progress my employees are making in completing their courses?
I am a Group Leader. How do I access my employees’ certificates?

Access

3

How do I change my account email address?
Can I use any browser to take my course?
What do I do if I am not receiving an email to verify my account?

Employee

1

My employer signed me up to take a course. How do I get started?

FAQ

6

Is there a limit to the number of time I can retake the final exam?
Why is my course progress percentage inaccurate?
What if I fail the final exam?
Can I review the course?
Are the courses completed at my own pace?
How do I get a certificate of completion?

Annual Group Changes

4

Why do I have new groups for the same courses?
I created my own groups but I can’t add more seats all of a sudden.
Will my seat balance carry over into the new year?
What do I do now?

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Group Account Purchase
What if I need my team to have access to more than one course?

What if I need my team to have access to more than one course?

That is fantastic! Once you have purchased seats for your new course Group, follow the steps to add team members to your Group.

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Updated on September 26, 2025

How do I add my team members to my group(s)?I don’t see a Group Management tab. What’s the deal?

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