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Access

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4 articles

1 article

6 articles

14 articles

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2 articles

Access

3

• Can I use any browser to take my course?
• How do I change my account email address?
• What do I do if I am not receiving an email to verify my account?

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Annual Group Changes

4

• I created my own groups but I can’t add more seats all of a sudden.
• Why do I have new groups for the same courses?
• What do I do now?
• Will my seat balance carry over into the new year?

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Employee

1

• My employer signed me up to take a course. How do I get started?

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FAQ

6

• Why is my course progress percentage inaccurate?
• Is there a limit to the number of time I can retake the final exam?
• What if I fail the final exam?
• Are the courses completed at my own pace?
• How do I get a certificate of completion?
• Can I review the course?

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Group Account Purchase

14

• My employee quit before taking the course. Can I delete them and reassign it to someone else?
• When do my seats expire?
• How do I add another Group Leader?
• I’m a Group Leader, can I also take courses?
• Can I add more seats to my group?
• Can I reset an employee’s password?

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Reporting

3

• Can I see the progress my employees are making in completing their courses?
• I am a Group Leader. How do I access my employees’ certificates?
• What does the “Status” column tell me on my Group management page?

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Single User Purchase

2

• How do I take a course?
• How do I purchase a course for a Single User?

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