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Single Course
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Single User Purchase

2

How do I take a course?
How do I purchase a course for a Single User?

Group Account Purchase

15

What is a Group Account?
How do I make a Group Account?
Can I make multiple Group Account purchases in one transaction?
Can I enter my team member’s info during the purchase process?
How do I add my team members to my group(s)?
What if I need my team to have access to more than one course?
I don’t see a Group Management tab. What’s the deal?
What do I do if I added an employee with the wrong email address?
My employees aren’t receiving their welcome emails. What do I do?
Can I reset an employee’s password?
Can I add more seats to my group?
I’m a Group Leader, can I also take courses?
How do I add another Group Leader?
When do my seats expire?
My employee quit before taking the course. Can I delete them and reassign it to someone else?

Reporting

3

Can I see the progress my employees are making in completing their courses?
I am a Group Leader. How do I access my employees’ certificates?
What does the “Status” column tell me on my Group management page?

Access

3

Can I use any browser to take my course?
How do I change my account email address?
What do I do if I am not receiving an email to verify my account?

Employee

1

My employer signed me up to take a course. How do I get started?

FAQ

6

Why is my course progress percentage inaccurate?
Is there a limit to the number of time I can retake the final exam?
What if I fail the final exam?
Are the courses completed at my own pace?
How do I get a certificate of completion?
Can I review the course?

Annual Group Changes

4

I created my own groups but I can’t add more seats all of a sudden.
Why do I have new groups for the same courses?
What do I do now?
Will my seat balance carry over into the new year?

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Access

Can I use any browser to take my course?
How do I change my account email address?
What do I do if I am not receiving an email to verify my account?

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